Electrical Outages

If the Power Goes out

  • Check your fuse or breaker box for blown fuses or tripped circuits. If they are okay, see if neighbors are without power.
  • Call your utility immediately. You may be asked for information, or hear a message if the situation has already been reported. 911 is for reporting emergencies only.
  • Turn off all electrical equipment to prevent overloading the system when power is restored.
  • Turn on a porch light and one inside light so you and utility crews will know when service is restored.
  • Listen to the radio (battery-powered) for updates on major electrical outages.
  • If your neighbors' power comes back on, but yours does not, call your utility company again.

Downed Utility Lines

If you see any wire lying on the ground (or dangling in the air), don't touch it with anything - stay back. Call your utility company immediately. Keep kids and pets away.

Never touch a downed wire. Electricity can travel through your body causing serious injury or death. If you see a downed line, take these precautions:

  • Expect every wire/line to be "live." The line does not have to spark or sizzle to carry electricity. Cable, phone, and alarm lines may be electrified. Do not touch.
  • If a power line is touching someone, stay away - you cannot help. If you touch the person, you could become a victim too.
  • Call 911 for emergency help.
  • If a utility line falls across your vehicle, don't get out! Wait for emergency help to arrive.
  • Never touch metal (like fences or guard rails) that have a wire laying on it. It may be electrified.

Reporting a Power Outage

Who to call to report a power outage in Bergen County

  • PSE&G Phone: 800-436-7734
  • Rockland Electric Phone: 877-434-4100

Remember: Utility crews may have to remove limbs, replace parts, close circuit breakers. The more serious the problem, the longer it will take to restore customer service.

Important Information When Reporting a Power Outage

  • Are lights out, flickering, or dim
  • Are the neighbors' lights out
  • Have any wires fallen to the ground
  • Name, address, and cross street
  • Time of outage
  • Tree limbs on lines
  • Utility pole number
  1. Emergency Kit Check List
  2. Emergency Lighting
  3. Household Tips
  4. Staying Warm
  • Battery or wind-up alarm clock
  • Battery-powered radio
  • Bottled drinking water
  • Extra batteries
  • First aid kit
  • Flashlights or chemical light-sticks
  • Manual can opener
  • Paper plates/plastic utensils

Helpful Documents